Privacy Policy
What we collect, why we collect it, and how it's protected.
Effective Date: 7 August 2025
We respect your privacy and aim to keep things simple and clear. Here's how we handle your information when you visit our site or reach out to book a stay.
1. What We Collect:
When you fill out our reservation request form, we collect basic personal information like your name, email address, and phone number so we can respond to your inquiry and help tailor your stay.
We do not collect or store any payment information through our website.
2. Reservation Requests, Not Bookings:
Submitting a form on our website does not confirm a booking. It’s simply a way for you to share your preferences and availability.
The form is powered by Tilda and sends your information directly to our Gmail inbox for follow-up.
3. Website Analytics:
We use tools like Google Analytics and Bing to understand general traffic patterns, such as which pages are most visited and how people find us.
We do not use this data for advertising, retargeting, or any invasive tracking — it just helps us improve your experience on the site.
4. Third-Party Tools:
We use a few trusted tools to help us operate smoothly:
5. Data Storage and Security:
We do not store credit card details or password, and we do not maintain a database of guest information. Should you wish us to stay in touch with you, we will keep your email address and/or telephone number if you specifically consent. We will not share this information with anyone. Your messages come directly to our email inbox and are handled privately and respectfully.
6. Your Rights:
Under Australian privacy law, you have the right to:
7. Updates to This Policy:
We may update this policy from time to time. Any changes will be posted here - always in plain English.
8. Contact Us:
Have questions or concerns about your data? We're happy to help.
Judith Fordham: 0411 648 684
E-mail: seinebayluxeretreat@gmail.com
We respect your privacy and aim to keep things simple and clear. Here's how we handle your information when you visit our site or reach out to book a stay.
1. What We Collect:
When you fill out our reservation request form, we collect basic personal information like your name, email address, and phone number so we can respond to your inquiry and help tailor your stay.
We do not collect or store any payment information through our website.
2. Reservation Requests, Not Bookings:
Submitting a form on our website does not confirm a booking. It’s simply a way for you to share your preferences and availability.
The form is powered by Tilda and sends your information directly to our Gmail inbox for follow-up.
3. Website Analytics:
We use tools like Google Analytics and Bing to understand general traffic patterns, such as which pages are most visited and how people find us.
We do not use this data for advertising, retargeting, or any invasive tracking — it just helps us improve your experience on the site.
4. Third-Party Tools:
We use a few trusted tools to help us operate smoothly:
- Google Analytics and Bing - for website insights
- Tilda - to host our website and manage the reservation form
- Gmail - for direct communication
- Stripe and PayPal - for secure payment processing (off-site)
- Airbnb, Stayz, and Vrbo - for bookings and property listings (no payment is processed through our website)
5. Data Storage and Security:
We do not store credit card details or password, and we do not maintain a database of guest information. Should you wish us to stay in touch with you, we will keep your email address and/or telephone number if you specifically consent. We will not share this information with anyone. Your messages come directly to our email inbox and are handled privately and respectfully.
6. Your Rights:
Under Australian privacy law, you have the right to:
- Request access to the information we hold about you
- Ask for it to be corrected or deleted
- Withdraw your consent at any time
7. Updates to This Policy:
We may update this policy from time to time. Any changes will be posted here - always in plain English.
8. Contact Us:
Have questions or concerns about your data? We're happy to help.
Judith Fordham: 0411 648 684
E-mail: seinebayluxeretreat@gmail.com
